Subiz is the business’s customer engagement tool that delivers high sales. Businesses can interact with customers from many channels such as Website, Facebook, Email … right on Subiz. Centralized engagement data helps you understand the picture of your customer and implement effective customer engagement, customer service, and retention strategies.

I. OVERVIEW:

Subiz is one of the most optimal chat software available today. Support a lot of functions for your website such as: Attracting and automatically welcoming customers, supporting customers quickly, automatically distributing conversations to the right consultants and professional interactions with SMS templates are available,… After collecting customer data from multiple channels, Subiz will evaluate and classify customers automatically. Sorted according to the requirements as well as the business model of the business. With Subiz’s outstanding advantages, the software has and currently has more than 20,000 customers from big companies such as Vingroup, Mazda, PNJ, ..

Customers often seek information and have demand for your brand on Website, Facebook, Email, … at any time, so you can use Subiz to:

• Improving the quality of customer care: Always ready to support customers anytime, anywhere; speed up responses and grasp history of customer interactions.
• Optimize marketing capabilities: Automatically segment leads groups and Email marketing automatically according to behavior and to the right target customers.
• Increase customer conversion rate: Capture the needs of website visitors, proactively reach customers on many channels, chase customers appropriately and increase sales opportunities.
• Efficiently manage customer data: Compile customer interaction history and accurately solve customer support issues.

CORE VALUE:

• CONNECT: Bridge between customers and business. Subiz help to creates and builds beautiful, effective relationships between business and customers through convenient, intelligent and powerful customer communication platform.
• KEEP MOVING: Constantly moving, creative. Subiz praised the spirit of daring to do, encouraged to explore, apply technological advances, and always improve the quality of products and services, make a difference and increase the benefits.
• SIMPLE: Simple but powerful and full featured. Researching and putting ourselves in the customer position, we try our best to create simple yet powerful products for interactions between business and customers.
• CO-OPERATE: Emphasize the long-term cooperation, development together. Subiz respects every relationship, the cooperation is the guide for development, so we always take the initiative, enhance the sense of responsibility to develop relationships in a effective, develop together.

SUBIZ’S CULTURE:

• CONSCIENTIOUS: Conscientious customer care. Customer satisfaction is a measure of success, we put the interests and expectations of customers are top our priorities; and always efforts to bring the best products and services.
• INTEGRITY: Strength from the inside. Heart and Love are our business way. We respect the law and maintain professional ethics, social morality at the highest standards.
• ENTREPRENEURIAL SPIRIT: Forever Entrepreneurial spirit. Subiz is an start up in IT flied, we are in the process of reaching out to the global, we take Subiz’s culture and core values are a guide to reguate all behavior, love, customer care and international cooperation.
• REACHING THE WORLD: Global Human – Products / Services International. With pioneering ambition and global development strategy, Subiz try to become a leading, favorite and trusted customer communication platform. Top 5 Global

Customers often choose the channels of interaction they like, so you should be present on all the channels that customers can often find information and needs about your brand. You can deploy Subiz to get the following benefits:

• Improving the quality of customer care: Always ready to support customers anytime, anywhere; speed up responses and grasp history of customer interactions.
• Optimize marketing capabilities: Automatically exploit all customer information, segment potential customer groups and Email automatically according to behavior and to the right target customers.
• Improve customer conversion rate: Capture the needs of website visitors, proactively reach customers on many channels, pursue customers appropriately and promote sales opportunities.
• Efficiently manage customer data: Compile customer interaction history and accurately solve customer support issues.
• Business performance evaluation: Statistics of customer interactions and common customer problems, building specific customer portraits, evaluating the effectiveness of marketing campaigns through Subiz data available on Google Analytics.
• Dashboard: Keep up to date with all customer interactions coming from the interactive channels you have integrated, and manage customer data and interaction history.
• Subiz Chat window on the Web page: Attached directly to the website right after you integrate Subiz, you can customize the chat window interface to your brand, impress customers and invite effective chat.
• Automatic chat invitation: Subiz’s Automation feature allows you to identify and automatically send chat invitations and messages that are tailored to each target audience.
• Capturing customers: not only is the basic information about your name, phone number, email, .. but you can also exploit essential information to help you effectively advise your customers.\
• Observing customer behavior: actively supporting customers on the Website based on customer behavior on the page.
• Divide chat staff: distribute all conversations to full-time consultants and administer the consultant’s activities through the Rule feature.
• Customer list management: automatically segment leads according to business needs with Segment and customer relationship management like a CRM.
• Tags customer problems: identify customer problems after each interaction and continue to care based on the problems they are having.
• Support library: instant customer feedback with detailed answers set up based on the keywords customers ask.
• Ticket: improve the quality of your support.
• Deals: building an effective sales and closing process.
• Statistics and analysis: total statistics of customer interactions over time, by consultant and based on customer problems. In addition, you also analyze and evaluate data on Google Analytics when integrated into Subiz, helping you evaluate the effectiveness of business strategies.
• Interacting and managing customers on mobile: with Subiz account login on Subiz App Mobile, you can interact and support customers at any time.

Subiz then is everything you need to interact and manage your customers in one place, without having to use multiple apps. All are done right on the Subiz Dashboard.

In particular, you are also cared for and enthusiastically supported by Subiz specialists. We understand each feature and detail of the product, helping you to apply and deploy all the features of Subiz in the most efficient way into your business.

II. BUSINESS OPERATION:

Subiz (Subiz.com) was developed by VietnamBiz company in 2013, at the time when Vietnam’s e-commerce started to develop. Oriented company will be the intermediary connecting the sales business and the buyer, so Subiz is the first step.

By the end of 2015, there were more than 30,000 websites using Subiz, including websites of many large enterprises such as FPTshop, Tran Anh, Pico, GLN, … The fields of using this service are also very diverse. from e-commerce, education, beauty, tourism …

Since its launch until the present time, Subiz provides an online chat solution for the website. When a customer visits a webiste, a chat window built by Subiz will appear for the customer to chat directly, inquire with the customer service of that website.

III. ACHIEVEMENT:

• 20k + Enterprises are using Subiz globally
• 100+ Countries where businesses use Subiz
• 8 million + Visitors / day powered by Subiz
• 2 million + SMS / day is made via Subiz
• 2 million + Hours of support per month

CONTACT INFORMATION:

VIETNAMBIZ ONLINE SOLUTIONS CORPORATION

ADDRESS: Tầng 6, tòa nhà Kailash, ngõ 92 Trần Thái Tông, Phường Dịch Vọng Hậu, Quận Cầu Giấy, Hà Nội

HOTLINE: +84 2473.021.368

EMAIL: [email protected]