Expertrans Global is the leading provider of Language & Outsourcing Solutions in Vietnam today. With these services, businesses can enhance their image, expand market share, and build a stronger position in the international market.

I. OVERVIEW:

Expertrans Global always considers the goals of customers as well as our own. Expertrans Global is proud to be the strategic partner of businesses with the provision of services such as language services, personnel supply services and business process outsourcing services to assist customers in focusing on Core competencies and business optimization.

The Mission: Reach customers’ hearts and expand the global market with excellent localization services.

The Vision: Become a strategic partner of Fortune 1000 businesses. Be one of the Top 100 language service providers in the world (according to Common Sense) by 2025.

Constantly striving to create an ideal working environment for employees. Expertrans Global believes that the process of recruiting and then retaining the “talents” is the key to helping businesses succeed today. With the goal of encouraging employees to become important members of the company, Expertrans Global always strives to create an ideal working environment with specific compensation plans as well as creating many benefits for employees.

Over the past 12 years, Expertrans Global has been proud to have grown from a small company with only a few members until now when it has become one of the leading companies in providing global solution services. Chemistry.

II. SERVICES:

1. LOCALIZATION:

• Expertrans Global participates in every step of the localization process of businesses
• Translate your product information into new languages, adapting to the indigenous cultures and cultures. Communicating with users in their own language is also an effective way to build a strong user community.
• Communication to promote product and brand identity. This process also requires the participation of indigenous content creators and content localization experts to create an impression and attention on users. These are also effective feedback channels to get user experience reviews.
• Set prices and interfaces, friendly payment methods: Based on the actual income of users in the market, developers will consider the price and payment methods popular in that Country. The payment interface should be user friendly, easy to understand, and easy to use instructions.

2. TRANSLATION: 

• Over 4,900 highly experienced native-speaking translators around the world.
• Over 100 professional staff members deliver the highest level of customers’ satisfaction.
• The strict translation process ensures 99% precision.
• State-of-the-art technologies: Trados, Translation Memory, etc.
• 100% information secure with an NDA.
• Super rush 24/7 service with on-time project delivery.
• Unbeatable price with many levels of expenses.

3. INTERPRETATION:

In the globalization era, language issues have become more important than ever to businesses and organizations. Works related to language, such as interpretation, is an essential component of globalization. With 14 YEARS OF EXPERIENCE, Expertrans Global provides the Highest Quality Interpreting Services with core values including ACCURACY, SPEED, and CONFIDENTIALITY.

4. CALL CENTER:

• Focus on Core Responsibilities: Call Center Service keeps your business focused on core responsibilities such as production, sales, and distribution, which in effect achieve better work performance and results.
• 24/7 Customer Support: Your business can depend on professional agents to answer your business calls any time of the day, including holidays and weekdays. It keeps your customers happy and satisfied.
• Access to the Latest Technology: Call Center Outsourcing Service providers give businesses the opportunity to use the latest technology without having to shoulder for their cost.
• Work with the Experts: An expert provider has the capability to understand your business objectives, customer expectations and suggest appropriate strategies for your brand.
• Cost-effective: Businesses save up to 50% through outsourcing. It can reduce the operating cost associated with staffing, infrastructure and overhead costs such as software, servers, and equipment.
• Improve Efficiency & Productivity: Outsourcing Call Center partnership with great highly trained employees allows your repetitive tasks to get maximum value and focus on customer support services activity.
• Increase Customer Satisfaction: Outsourced agents can improve your response time in a matter of minutes, decrease call abandonment, effectively handle peak call volume, and spend more time meeting customers’ needs.

III. BENEFIT:

The greatest value that we bring to our customers is the ability to solve problems, meet all the requirements of customers and bring the best solutions for them, helping optimize operations. Run their business through the professional services we bring. To do this well, our employees need to be at the forefront of all the latest knowledge, in all areas and industries that customers are operating.

• Service Package: Expertrans provides comprehensive outsourcing solutions from languages, personnel to other BPO services to support all production and business activities … of agencies and businesses.
• Experienced team of experts: Expertrans Global prioritizes the selection of professionals and personnel with high professional qualifications in each field, meeting all customer requirements for service use and warranty. With that criterion, we have set up a staffing system of 120 people and 4,900+ collaborators specializing in management and responsible for implementing outsourcing projects globally to ensure all services are provided the best. within the allotted time.
• 24/7 support: Our staff works 24/7 to ensure continuous and timely service, to accurately meet project progress and to keep project management in close control.
• 100% security: Expertrans always ensure that only project-related personnel are allowed access to customer documents / information. We sign NDA contracts on-demand with all customers to ensure absolute security.
• Modern technology: As one of the leading companies in the field of translation and other outsourced services, Expertrans applies the most modern technology in the process of managing and implementing projects to save costs and bring about quality of translation. Best service for customers!

All of these outstanding advantages help Expertrans Global maintain our commitment to clients and deliver the best quality services on-time in any case.

IV. BUSINESS OPERATION:

Established in 2005, after many years of impressive development, Expertrans is proud to build a system of representative offices in Singapore, Thailand, USA, Germany, the UK, … with more than 120 experts and close to 5,000 experienced collaborators in many fields from around the world.

EXPERTRANS GLOBAL’ S success is acknowledged by many impressive milestones and figures over the past decade. Expertrans has implemented more than 30,000 projects large and small in all fields, as well as serving more than 40,000 customers from many countries such as China, Singapore, Korea, France, Canada, USA, …

In addition, Expertrans always strives to create and maintain an ideal working environment for all our employees in all aspects, from recruiting and training talents, to bringing The school is friendly as the second home with the greatest benefits for the personnel apparatus.

V. ACHIEVEMENTS:

Starting out with 2 members, Expertrans Global now has more than 130 employees and more than 3000 collaborators worldwide, reaching a turnover of US $ 1.6 million in 2016. Expertrans Global has become a strategic partner of more than 4000 Large organizations and corporations such as World Bank, HSBC, ANZ, Ford, Honda, Toyota, Vietnam Airlines, NAVER (Korea), Samsung, ABB, IndoChina Legal, … through more than 9000 different scale projects. Starting out in the field of languages, but with the foresight of CEO Dinh Khac Tuan, Expertrans Global has expanded to provide solutions to support globalized business including human resource solutions (staffing), language services and outsourcing services (BOP) with the goal of being listed in the top 100 global BPO companies by 2025.

From all the achieved results, Expertrans hopes in the future to be able to continue serving and meeting all the needs of customers, effectively supporting businesses and becoming one of the suppliers. Leading global solution in the world.

CONTACT INFORMATION:

Hanoi, Vietnam

• Address: No 62, Lane 19, Tran Quang Dieu Street, Dong Da Dist, Hanoi
• Hotline 24/7: +84 926 051 999 / +84 96 296 1066
• Feedback Hotline: +84 964 614 066
• Landline: +84 24 3682 5386
• VOIP: +84 24 7303 8899
• Email: [email protected]

Ho Chi Minh City, Vietnam

• Address: No. 565/89 Nguyen Trai Street, Ward 7, District 5, HCM City
• Hotline 24/7: +84 926 051 999 / +84 96 296 1066
• Feedback Hotline: +84 964 614 066
• VOIP: +84 28 7309 8899
• Email: [email protected]

Singapore

• Address: Block 216, #07-39 Tampines Street 23 Singapore 520216
• Hotline: +65 67157049
• Feedback Hotline: +84 964 614 066
• Email: [email protected]